1. The role of FenuaResa
FenuaResa, published by BORA BORA FUN ACTIVITES SARL (Smart Lagoon Agency), publishes the listings of professionals in French Polynesia and passes on your booking requests. FenuaResa is neither the seller of the service nor a travel agency, and receives no payment.
The service is provided by the professional whose name appears on the booking page. Your contract is with them.
2. Who can book
The person booking must be of legal age. A minor may only book with the consent of a person who holds parental authority over them. If you book for a child, you must hold parental authority over them or have the consent of the person who does.
3. How a booking works
- You choose the service, the date, the time slot and the number of participants, then fill in the form. The professional sees your request as soon as you send it.
- You receive an e-mail with a link to validate your request. The link is valid for 24 hours at most, and never after the cut-off time set by the professional or after the start of the service. Without validation, nothing is booked: the professional sees your request and may contact you to finalise it. If you have not validated it after one hour, a reminder e-mail is sent to you, only once, provided the link remains valid for at least 30 more minutes.
- As soon as you validate, the booking is confirmed. You receive a confirmation e-mail with its reference, and the professional is notified. The day before the service, a reminder is sent to you by e-mail from 8 a.m. (Tahiti time), if you booked at least 12 hours earlier.
4. Prices and payment
Prices are set by the professional and shown in CFP francs (XPF) before you book, with the total.
You pay the professional directly, by the means they accept (on site, by bank transfer or through a payment link). If they ask for a deposit, its amount is shown on the service page and in the booking form, before you send your request. FenuaResa charges you nothing.
5. Cancellation, changes, refunds
Services booked for a specific date do not give rise to a right of withdrawal: the professional’s cancellation conditions apply, as shown on their page.
To cancel or change a booking, contact the professional directly: their contact details appear on their page and in the confirmation e-mail, and a reply to that e-mail reaches them.
The professional may cancel a booking if they cannot provide the service (weather, safety, unforeseen event); you are informed by e-mail. Any refunds are made by the professional.
6. On the day of the service
The professional alone is responsible for how the service is carried out: safety, equipment, insurance, practical information. Follow their instructions (meeting place and time, equipment, age or health requirements).
7. If something goes wrong
Contact the professional first. If you cannot reach them, or if a listing seems misleading to you, write to contact@fenuaresa.com. FenuaResa can remove a listing, but can neither refund nor provide a service in the professional’s place.
8. Your data
The information you enter is used for your booking and passed on to the professional, who can correct or delete your customer record at your request. Details are given in the privacy policy.
9. Applicable law
These conditions are governed by the law applicable in French Polynesia, subject to the rules that protect consumers in their country of residence.